Built To Order
Constant monitoring, rather than waiting for an alarm or reacting to a system failure, has traditionally been required to manage events that can result in a damage claim or loss of revenue. To address this problem, which naturally inhibits the growth potential of a multi-site retail business, Intelio places monitoring devices in areas where an intrusion or failure is most predictable. These “edge devices,” which include cameras and sensors, collect data from a multitude of existing infrastructure elements that have limited or no ability to communicate operational data on their own.
The raw data collected from the “edge” is transmitted in real time to Intelio’s secure Network Operations Center, where advanced computerization is used to detect and record operational status and alert users to suspicious or unexpected activity that could result in a damage claim or equipment failure. The data is transformed using business logic rules engine into actionable business intelligence that is reported to the business owner via a secure web site accessible from anywhere via an Internet connection. User-friendly “dashboard” screens allow the management team to quickly identify operational issues and “drill down” to access the detailed information needed to take action to prevent an interruption to the revenue stream – all without being physically present at the remote site. We call this concept of a holistic inter-sensory network the Meta Net.
Prior to the Meta Net, physical risk management devices, electro-mechanical operating data and information technology were unable to communicate with each other. Using Intelio’s technology, data from physical risk management devices and electro-mechanical operations are converted into a single language that communicates in digital format to business systems on a common network. This common data framework gives customers the ability to extract and correlate disparate data for higher-level analysis. Intelio has filed for numerous patents to protect the intellectual property it developed to create and support the Meta Net.
The Meta Net allows customers to leverage their investments by compiling data collected from what were formerly disparate systems. For instance, data extracted from a risk management system (such as analog video and audio) can be correlated with digital information from a point-of-sale device to optimize customer service. Similarly, electro-mechanical data (circuit signatures) can be interfaced with traffic counters (buried loops) to better predict mechanical failures and to schedule preventive maintenance.
One of the most important by-products of the Meta Net is improved risk management. Traditionally, physical risk management and data risk management were managed by separate departments within the organization, and both groups ignored electro-mechanical data as a means to strengthen a hypothesis that could be used to anticipate a system failure. The creation of a single Meta Net transforms data collected each individual sub-system into intelligence that is shared and correlated among all systems in a holistic fashion.
For example, analog voice input can be analyzed by software to detect stress levels that alert both risk management and marketing management to a potential customer incident before it occurs. In addition, unexpected data or events can be used to prompt further investigation by other devices elsewhere within the network. In this manner, a light switch activated at the improper time, a sound detected in the inappropriate context or a computer program accessed by an unauthorized person creates an incident that focuses the entire resources of the network to gather additional information that can be used as the basis for corrective action.